What can I request from the Whizzy application?
Whizzy is an application that provides the user with services and the delivery of anything from and to any place in the Kingdom of Saudi Arabia. You can also send products from your address or the address of your friend, other than the prohibited products according to the terms and conditions.
Can I track the service provider?
Whizzy application provides the service of tracking the service provider from the acceptance of the request till the receipt.
Who is the service provider?
The service providers registered in Whizzy have been carefully chosen in order to provide the services efficiently, quickly and to maintain privacy in order to achieve customer satisfaction.
Is the service available in my region?
The application is available in all the regions of the kingdom of Saudi Arabia.
How is the provider chosen to fulfill a request?
The request is sent to the nearest service provider to your location. The service provider will propose the service charges then waiting for the customer acceptances to fulfill the request.
How is the service cost calculated?
It is simple and easy! After sending your request the service provider will bet on your offer depending on the distance and the size of your items then it will be up to the customer to accept the offered price by the service providers.
What are the payment methods in Whizzy Application and when it is due?
Whizzy application is supporting “Mada” debit cards and credit cards. The application will be made a formal contract between the customer and the service provider with the full amount of the service fees that will be due after providing the service.
How can I cancel a request from Whizzy’s application?
Whizzy customers as well as the service provider may cancel the requests before starting the trip for free (Green zone). The Orange zone will start an hour before the requested time. The customer who cancels the request shall be charged 15% of the trip total cost (up to 15 Saudi Riyals Max). The Red zone will start after the service provider arrives at the destination. The customer who cancels the request shall be charged 20% of the trip total cost (up to 20 Saudi Riyals Max).
What is Whizzy and how do I use it?
Whizzy is a mobile app that instantly helps move, haul and deliver your items across town or the country by connecting you with a local driver and pickup truck. We’ve been compared to popular ride sharing apps but instead of moving people, we move people’s items. People who need help with small or big moves, and furniture/retail stores. Essentially, we just want to be available for your next, “I need a truck” moment.
Who are my Whizzy drivers and are they safe?
Whizzy drivers are local members of your community that have been Whizzy certified. Safety and customer service are two attributes we pride ourselves on.
Can I schedule my Whizzy ahead of time?
Absolutely! You can schedule deliveries in the Whizzy app.
What if there’s an issue during my Whizzy trip?
If you have any questions, concerns or issues please contact us immediately: support@whizzyapp.com We’ll do everything in our power to make it right.
What can I pick up from Whizzy application?
You can pick up any items that would fit your vehicle perfectly and safely.
Do I need a valid driver license and car registration?
Yes you do. You can register but you cannot drive and it will be In hold until you have a renew your driver's license and registration.
Can the customers track the shipment?
Yes they can locate their shipment.
Is the service available in my region?
The application is available in all the regions of the kingdom of Saudi Arabia.
How is the service cost calculated?
It is simple and easy! After you receive a request from a customer you will be able to see the distention and the items. Then you Will send an offer to the customer and then you wait for the approval.
What are the payment methods in Whizzy Application and when it is due?
Whizzy application is supporting “Mada” debit cards and credit cards. The application will be made a formal contract between the customer and the service provider with the full amount of the service fees that will be due after providing the service.
How can I cancel a request from “Whizzy”’s application?
Whizzy customers as well as the service provider may cancel the requests before starting the trip for free (Green zone). The Orange zone will start an hour before the requested time. The customer who cancels the request shall be charged 15% of the trip total cost (up to 15 Saudi Riyals Max). The Red zone will start after the service provider arrives at the destination. The customer who cancels the request shall be charged 20% of the trip total cost (up to 20 Saudi Riyals Max).
Is there a fee for cancellation?
Currently there are no fees for cancellation from the driver side.
Is cancellation going to affect me as a driver?
Yes it is. It will affect your review.
What is Whizzy and how do I use it?
Whizzy is a mobile app that instantly helps move, haul and deliver your items across town or the country by connecting you with a local driver and pickup truck. We’ve been compared to popular ride sharing apps but instead of moving people, we move people’s items. People who need help with small or big moves, and furniture/retail stores. Essentially, we just want to be available for your next, “I need a truck” moment.
Can I schedule my Whizzy ahead of time?
Absolutely! You can schedule deliveries in the Whizzy app.
What if I can’t sign in?
If you're having trouble signing in to your Driver app, contact us and we will help you.
What if there’s an issue during my Whizzy trip?
If you have any questions, concerns or issues please contact us immediately: support@whizzyapp.com. We’ll do everything in our power to make it right.
